Careers

We are hiring!

If you are passionate about mentoring and see a position that matches your skills, we’d love to hear from you.

Relationship Manager

At Menttium, we have been developing key talent through mentoring since 1991. We are the leaders in professional mentoring programs that support leadership development and diversity in the global business community. We know the right mentor can accelerate learning, increase confidence, broaden perspectives and help key talent realize their true potential. We focus on the whole person and leverage formalized mentoring programs to help people thrive at work and in life.

Menttium is seeking an experienced Relationship Manager to join our team. This position is designed to primarily support the sales and operations areas of the business. The position is critical to day-to-day operations of the business, as well as expanding existing client growth through strategic account support and innovative thinking on behalf of our clients. Human Resources and/or leadership development acumen with Fortune 500 companies is highly preferred, in addition to prior account management experience.

At Menttium we are motivated by our mission to inspire potential and drive stronger business performance. We are committed to clarity, simplicity, doing the right thing and over communicating. We appreciate each other and everyone’s uniqueness. We make everyone feel important and valued including our coworkers, clients, mentees, mentors, managers of mentees, alumni, vendors, consultants, and contractors.

Menttium’s headquarters is located in Richfield, MN, however, we successfully work with clients across the US and internationally. We offer market-based compensation and great benefits, a collaborative and fast-paced work environment with significant job variety and the opportunity to wear many hats. Menttium is an equal opportunity employer.

OVERVIEW

The Relationship Manager is responsible for managing relationships with key stakeholders, with a focus on account management, to ensure Menttium maintains a reputation as best-in-class for customer service and client support. This individual will manage relationships with our buyers, program administrators, enrolled mentees, and volunteer mentors. The relationship manager will report to our SVP of Business Development and work cross-functionally with team members in all areas of the business.

RESPONSIBILITIES

Account Management and Client Relationship Management

Develop strong relationships with clients and act as their main point of contact from Menttium.
In partnership with Sales Leader, execute plan to touch base consistently and effectively with clients for relationship building, program management and thought leadership.
Recommend solutions to meet clients’ needs, as appropriate, and look for opportunities to grow the business.
Ensure clients understand Menttium’s value proposition and how mentoring can align to their Human Capital Strategy, while also ensuring program logistics are understood with tools/information needed to successfully execute our programs.
Escalate client needs and challenges to senior leaders.
Look for value add opportunities, product/service development recommendations from client feedback to support product innovation.
Meet service level standards and exceed client expectations.
Partner with Operations Director to execute program milestones with clients, including: collection of program enrollment, creating and delivering program result reports, providing materials on industry trends, and sharing Menttium-specific value-add content.
Manage partnership issues with mentee and mentor pairs to bring resolution quickly and professionally.

Marketing and engagement collaboration

Draft and review client proposals.
Review communications before being sent to various constituents and customize as needed.
Participate in the coordination of the deployment of mass email communications.
Partner with Sr Marketing Specialist to update existing client collateral and propose recommendations for new information/tools.

Mentor recruiting

Support mentor recruiting efforts to ensure diversity and volume of mentor network aligned to incoming mentee participants and forecast future of the network based on client needs.

SKILLS AND EXPERIENCE

Required

Build rapport with senior and executive leaders in short amount of time in a virtual environment
Flexibility; the ability to quickly change direction
Strong written and verbal communication skills
Proven excellence in customer service
Executive presence
Commitment to act in an ethical manner
Problem-solving abilities that adapt to a variety of situations
Strong attention to details and project management
Management of day-to-day activities in a department
Strong drive to continuously improve processes
Ability to think strategically and see opportunities for improvements
Effective interpersonal skills
Aptitude and interest in many technology platforms including Salesforce, Zoom, WebEx, Survey Monkey, Conga, Pardot, Gmail, Google Drive, Doodle and more.
Minimum of 8 years of experience in a professional work environment

Preferred

Human Resources, Org Development, Leadership Development, Diversity, Equity & Inclusion, or Talent Management Job Function or Industry Knowledge.

At Menttium, we are motivated by our mission to inspire potential and drive stronger business performance. We are committed to clarity, simplicity, doing the right thing and over communicating and we appreciate each other and everyone’s uniqueness. We make everyone feel important and valued including our coworkers, clients, mentees, mentors, managers of mentees, alumni, vendors, consultants, and contractors.

If you meet qualifications and you are interested in applying, please submit a cover letter and resume to contactus@menttium.com.

Note: A background check and drug screen will be conducted as part of the selection process in compliance with our clients’ contracting requirements.

Contract Interview Specialist

At Menttium, we have been developing key talent through mentoring since 1991. We are the leaders in formal corporate mentoring programs that support leadership development and diversity in the global business community. We know the right mentor can accelerate learning, increase confidence, broaden perspectives and help key talent realize their true potential. We focus on the whole person and leverage formalized mentoring programs to help people thrive at work and in life.

We are currently seeking a flexible contract interviewer to support our busy interview seasons. Do you love talking to people and helping them gain clarity in their goals? Are you looking for a flexible work schedule? This could be the position for you!

Here are a few reasons to work for Menttium: interesting work where you get to connect with leaders from a variety of industries, functions and business settings, a flexible schedule to work virtually from your home anywhere in the U.S., on the schedule you set and the ability to support leaders as they enter into a program that can be life-changing. If this sounds like you, please apply!

This position will have variable hours.

Key Accountabilities

Conduct mentee and mentor interviews via phone to determine the mentee’s development goals and the mentor’s skills and strengths as they relate to mentoring.
Maintain confidentiality of all collected data.
Exercise courtesy and professionalism to all respondents.
Demonstrate the ability to professionally work with cross-cultural individuals.
Flexibility in schedule during peak interview periods.

Other duties as discussed.

Minimum Qualifications

Three to five years plus experience working in a corporate setting (e.g., Fortune 500 company)
Three years interviewing experience Associates degree in business, management, HR or similar Bachelor degree preferred
Six years experience in lieu of degree
Ability to read and speak English fluently
Ability to talk, listen, interview and type concurrently
Bilingual is a plus

Required Skills and Abilities

Ability to actively listen to responses to questions while capturing them through typing quickly and accurately into a software application
Ability to process what is being said and probe for more meaning on the answers
Act in an ethical manner Quickly change direction; be flexible
Strong verbal communication
Time management and ability to meet deadlines
Information and Communication Technology (e.g., Internet, SalesForce.com, MS Office, WebEx)
Exceptional customer service skills
Interpersonal communication and critical thinking skills