This week’s episode features a conversation with Thomas Schlick, a successful Operations executive and recent author of the book Jumpstart Your Service Revolution: Transform Your Company’s DNA and Thrive in an Age of Disruption. Drawing from his experience helping organizations around the globe navigate change, Tom shares his insights and stories which highlight the timeless importance of people and culture. He discusses what he sees as the 3 largest trends facing us today and the best practices that will answer these challenges. Tom also shares what he’s found essential to success when working on global and virtual teams, beginning with the need for clarity around the purpose of any meeting (information sharing, problem-solving, or decision making). Last, Tom shares the pivotal role a leader needs to play to ensure inclusivity for engagement and community.