In this episode, Tricia Price, SVP of Customer Experience Operations for GM Financial discusses her experiences with imposter syndrome, being authentic, and thriving in a male-dominated industry. She highlights how hard work, continuous learning, and adopting a servant-leadership mindset have been key elements in her success. She reminds us that confidence is a skill that can be developed, oftentimes with the help of a mentor. Tricia also reveals her strategies for creating best-in-class customer service.