Unlocking Team Potential

Headshot of Jolie Haupert - Vice President, Consumer Experience at U.S. Bank

Jolie Haupert, Vice President, Consumer Experience at U.S. Bank shares the power of strengths in both team dynamics and leadership development. Jolie provides insights from her career journey, including a pivotal moment where she transformed her division to better reflect diverse communities. She also discusses how leveraging her strengths helped facilitate this cultural shift and how embracing diverse perspectives strengthened her team. Throughout her career, she emphasizes the importance of self-awareness and uses tools like Gallup’s StrengthsFinder to empower her mentees and enhance team leadership. Jolie reveals practical strategies, like utilizing creativity to support team well-being during times of change and disruption. Discover how embracing strengths and diversity can lead to stronger, more effective teams.

Key Points

Exploring Strengths

  • Diversity of Thought and Cultural Diversity: Understanding the strength that comes from diverse perspectives.
  • Personal Strengths: The power of recognizing who you are and what unique strengths you bring.
  • Balance: The strength that comes from achieving balance in life.

Jolie’s Background

  • Career Path: From teller to district manager, project manager, and chief administration officer.
  • Education: Bachelor’s degree from the University of Wisconsin, Madison, and an MBA in management from the University of St. Thomas.
  • Personal Life: Lives outside Cleveland, Ohio, with her husband and rescue dog. Her daughters are thriving in their careers and education.

Career Insights and Inclusivity

  • Early Career Experience: Moving from Minneapolis to Cleveland, Jolie focused on creating a workforce that mirrored the community’s diversity.
  • Effective Leadership: Jolie shares her strategies for transforming work cultures into more inclusive environments.
  • Natural Inclusivity: Jolie’s inclusive nature stems from her childhood experiences and personal background.

Communication and Influence

  • Listening and Asking Questions: The importance of genuinely listening and asking insightful questions.
  • Nonverbal Communication: Recognizing and interpreting nonverbal cues to enhance communication.
  • Follow-through: The significance of keeping promises and following through on commitments.

StrengthsFinder and Mentoring

  • Using StrengthsFinder: Jolie explains how she utilizes the Gallup StrengthsFinder tool to understand and leverage her mentees’ strengths.
  • Personal and Team Development: Encouraging mentees to use StrengthsFinder for self-awareness and team dynamics.

The Role of Play at Work

  • Creative Leadership: Incorporating fun and play into work to reduce stress and increase engagement.
  • Practical Examples: Activities like walking meetings, kickball, and other playful interactions to build a cohesive and happy team.


Our conversation with Jolie Halpert highlights the transformative power of mentoring, the strength of diversity, and the importance of empathy and listening in leadership. By leveraging tools like StrengthsFinder and incorporating play into the workplace, leaders can create more inclusive, engaging, and supportive environments. Jolie’s journey and insights offer valuable lessons for anyone looking to enhance their leadership and mentoring skills.

Are you interested in similar content? Learn more about building inclusive teams with Rob Grubka from Voya Financial.