The art of Managing Up and Executive Presence

Zoa Norman, Director of Client Success at ADP

This week we have our conversation with Zoa Norman.  Drawing on her role as the Director of Client Success at ADP, Zoa walks us through her strategies for bringing out the best in individuals and teams.  She illustrates that understanding what motivates individuals is a powerful way to create positive change and boost team performance.  Zoa also will demonstrate the art of managing up through concise communication, observing reactions, and asking for feedback.  You will also hear about the habits that have helped Zoa be successful and her advice for up-and-coming leaders.